Shipping policy

Monday to Friday:
10:00 AM – 4:00 PM (UK time)

Closed on UK public holidays

In-stock items
We usually dispatch orders within 1 business day, but processing may take up to 3–4 business days during periods of high demand. Orders placed just before or after public holidays may also experience slight delays due to courier schedules. Thank you for your patience and understanding!

Kindly note: We do not operate on United Kingdom Public Holidays. Your order will be ready for dispatch on the next available business day.

Pre-Order Items
The release date for all pre-orders corresponds to the product’s official release date. Orders will be dispatched promptly once stock is received. For updates, follow us on Instagram: silvermine_tcg.

For more details about pre-orders, please refer to our Pre Order Policy.

Kindly note: Products labeled as “Pre-Order” are not yet available for dispatch. Stay updated by following us on Instagram. We greatly appreciate your patience and support!

In-Store Collection
You can collect your order from our store once you’ve received an email (Ready for Pick-Up Notification).

Collection Times:
Weekdays (Wednesday Closed)
01:30 PM – 04:00 PM (UK time)
Closed on UK Bank Holidays

Pick-Up Location:
G/F, 170 Holliday Street, Birmingham, B1 1TJ

Pick-Up Order Info
You’ll receive an email (Ready for Pick-Up) once your order is prepared. If you haven’t received it yet, your order isn’t ready—please wait before heading to the store.

Pick-up orders are held for 7 days — contact us if you need more time.

How to Pick Up Your Order

➊Order Confirmation
After placing your order, you’ll receive an email (Order Confirmation) as a record of your purchase.

➋Pick-Up Notification
You’ll receive an email (Ready for Pick-Up) when your order is ready. Please come to the store during our collection times.

➌Pick-Up in Store
When you arrive, please show your order number and the email (Ready for Pick-Up) to our staff so we can verify your identity.

➍Order Handover
Our staff will pack your items as quickly as possible. Please be patient while we get everything ready for you.

➎Confirmation
Please double check your items. You’ll be asked to sign a pick-up confirmation, which will be collected by our staff.

Shipping Methods
Deliveries to UK or Europe
Tracked Delivery Services by Royal Mail (Special Delivery / 24 Tracked / 48 Tracked)

Deliveries to other countries
International Tracked by Royal Mail or DHL or Fedex

Kindly note: We do not operate on United Kingdom Public Holidays. Your order will be ready for dispatch on the next available business day.

Delivery Countries
We ship worldwide. For all shipping enquiry, please email us.

Shipping Costs
The shipping costs will be calculated directly at the Shopping Cart Stage.

 United Kingdom 
Shipping for Orders Over £150
- Express (Special Delivery): £11 - £13.99
- Standard (24Tracked > 48Tracked): Free Shipping

Shipping for Orders Under £149.99
- Express (Special Delivery): £11 - £13.99
- Standard (24Tracked > 48Tracked): £2.99

Track you Order
When your order is ready to ship, you will receive an email with the tracking number for your parcel.

Incorrect Address
The delivery address provided during checkout must be accurate to ensure successful delivery. While we work to process and dispatch orders efficiently, adjustments to delivery details are only possible within a very short timeframe. If an error is identified in the address, please contact us immediately.

Parcels returned due to incomplete or incorrect delivery information may incur additional fees, including handling and re-delivery charges. These must be settled before the parcel can be resent, with all charges applied at our discretion.

As delivery information is entered during checkout, we are unable to accept liability for issues caused by inaccuracies in the details provided. Compensation will not be available in such cases.

Lost, Stolen, or Damaged Parcels
Once a parcel has been marked as delivered by the courier, we cannot accept responsibility for any loss or theft that may occur afterward. If your tracking information confirms delivery but the parcel has not been received, we advise contacting your local authorities to report the matter.

For added security, all parcels are insured up to £150 for loss, theft, or damage in accordance with Royal Mail’s compensation policies. For orders of higher value, we strongly recommend selecting Special Delivery, which offers higher insurance coverage. If additional coverage is required, please contact us to arrange the most suitable option. Additional costs may be borne by the customer.

In the event of a lost, stolen, or damaged parcel, and where evidence supports a claim, we may submit a claim to Royal Mail on your behalf.

Please note that the process may take time, and we will provide updates via email once the investigation concludes.